So what is the issue with them - they are not specific just sent the same response with a list of instructions - clear pic, clolour etc, not able to verify and state this on each attempt

Very frustrated - when I look at the documents they seem fine. So I re-scan my ID and internet bill and get the same error. I use the same documents files for other casino and not a problem. I keep sending in document to get verified and each time they say it not accepted. Very poor to deal with - to bad for I did like the site but this response and treatment for withdraw is painful. So I go into game history and can see where I won - it says win but doesn't tell me how much so I don't have the answer - and shouldn't they know this information !! they have better access then I do - this is crazy. Trouble withdrawing -asking for different types of proof and nothing works for verification - they want me to tell them when I won the money and how much and what game. Withdrawing- verifying documents service is not acceptable

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